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Refund Policy
Strict guidelines for refund consideration and processing
| Version | Effective Date | Changes/Notes |
|---|---|---|
| 1.0 | March 9, 2025 | Initial refund policy with strict eligibility criteria and expert review process |
1. General Refund Policy
Inforida Technologies Private Limited maintains a strict and limited refund policy designed to protect our business interests and ensure fair service delivery. Refunds are extremely rare and are only considered under the most exceptional circumstances after thorough expert examination.
⚠️ Important Notice
Refunds are NOT guaranteed and are subject to rigorous technical examination. The vast majority of refund requests are denied due to service utilization or insufficient evidence. By purchasing our services, you acknowledge and accept these strict refund terms.
2. Refund Eligibility Conditions
To be considered for a refund, ALL of the following conditions must be met simultaneously:
Expert Examination Required
All refund requests must undergo thorough technical examination by our expert team.
- Minimum 5-7 business days for expert review
- Detailed technical analysis of usage patterns
- Verification of claimed issues against system logs
- Assessment of service utilization and data integrity
Strict Eligibility Criteria
Refunds are only considered under extremely limited circumstances.
- Service completely non-functional for 48+ consecutive hours
- Documented evidence of critical system failures
- No prior usage or data access attempts
- Valid technical justification with supporting logs
Proportional Refund Calculation
Refunds are calculated only for remaining unused subscription days.
- Daily rate calculation based on total subscription cost
- Deduction of all service usage and data processing costs
- Administrative and processing fees (₹500 minimum)
- No refunds for partial months or used services
Documentation Requirements
Extensive documentation and evidence required for consideration.
- Detailed written explanation of issues
- Screenshots and error logs
- System specifications and browser details
- Proof of attempted troubleshooting steps
3. Non-Refundable Items
The following items and services are absolutely non-refundable under any circumstances:
4. Refund Calculation Method
If a refund is approved (which is extremely rare), the calculation follows this strict formula:
- Daily Rate: Total subscription cost ÷ Total subscription days
- Processing Fees: Minimum ₹500 administrative charge
- Usage Costs: All data processing, API calls, and service utilization
- Remaining Days: Only unused, complete days (partial days are not refunded)
5. Refund Process Timeline
The refund process is intentionally lengthy and thorough to discourage frivolous requests:
Initial Request
Submit detailed refund request with all required documentation
Expert Review
5-7 business days for technical examination and validation
Decision Notification
Written decision with detailed explanation of findings
Processing (If Approved)
15-20 business days for refund processing and transfer
6. Documentation Requirements
All refund requests must include comprehensive documentation. Incomplete requests will be automatically rejected:
- Detailed Issue Report: Comprehensive written explanation with specific technical details
- Error Evidence: Screenshots, error logs, and system diagnostic reports
- Technical Specifications: Browser details, OS version, network configuration
- Troubleshooting Proof: Evidence of all attempted resolution steps
- Usage Logs: Complete service utilization history and access patterns
- Support Correspondence: All previous communication with our support team
7. Expert Review Process
Our expert technical team conducts a thorough examination that includes:
System Log Analysis
Comprehensive review of all system logs, error reports, and performance metrics
Usage Pattern Verification
Detailed analysis of service utilization, data access patterns, and feature usage
Technical Validation
Verification of claimed issues against actual system performance and functionality
Cost Impact Assessment
Evaluation of all costs incurred including data processing, storage, and support time
8. Refund Denial Reasons
Refunds are commonly denied for the following reasons:
- Service Utilization: Any usage of the service, regardless of satisfaction level
- Insufficient Evidence: Lack of proper documentation or technical proof
- User Error: Issues caused by incorrect usage or configuration
- Feature Expectations: Dissatisfaction with features that were clearly described
- Change of Mind: Simply deciding not to use the service after purchase
- Competitive Reasons: Finding alternative solutions or better pricing elsewhere
- Technical Limitations: Issues related to user's hardware, software, or network
9. Contact Information
Refund Requests: All refund requests must be submitted via email to [email protected]
Subject Line: Must include "REFUND REQUEST - [Order Number] - [Date]"
Response Time: Initial acknowledgment within 48 hours, full review within 5-7 business days
Phone Support: +91-7459895863 (for general inquiries only, not refund requests)
Final Notice
By purchasing any Inforida service, you explicitly acknowledge that refunds are extremely rare and subject to strict conditions. You agree that the service value is delivered through our comprehensive platform, support, and infrastructure, regardless of your satisfaction level. We strongly recommend thoroughly evaluating our services through demos and trials before making any purchase.
